Terms & conditions

Welcome to Guesthouse on Keam 🌿

We want every guest to enjoy a safe, peaceful, and comfortable stay. By booking with us, you agree to the following Terms & Conditions and House Rules.

1.⁠ ⁠Housekeeping & Facilities

• Rooms are serviced after check-out. Towels, tea/coffee/milk, and toilet paper can be topped up on request.
• Cleaning is provided every second day. Daily cleaning is available on request at R150 per day.
• Self-Catering Option: Full use of the kitchen, lounge, and dining room. Strictly no alcohol under this option.
• Room-Only Option: Use of fridge and microwave only.
• Pool, lounge, garden, and braai facilities are available for relaxation.

2.⁠ ⁠Check-In & Check-Out

• Check-in: 15:00 – 15:30
• Check-out: 11:00 (late check-out without approval incurs R500 penalty or daily rate).
• Early arrivals: Guests may leave luggage and wait in the lounge/garden until rooms are ready.

3.⁠ ⁠Quiet Hours & Noise Control

Quiet hours: 9:30 PM – 7:00 AM (strictly enforced).

No loud music, shouting, or disturbances during this time.

Standard bookings: No large speakers or base boxes allowed.

Venue Hire bookings: Base boxes permitted at low volume until 9:30 PM only.

4.⁠ ⁠Alcohol Policy

• Online bookings: No alcohol permitted.
• Cooler Box Option: On arrival, guests may request alcohol consumption, subject to approval and a R150 fee per cooler box.
• A “cooler box” is defined as any quantity of drinks brought onto the property (cooler, box, bag, crate, or similar).
• Alcohol consumption is permitted only until quiet time at 9:30 PM.
• Common Areas (pool, lounge, garden): Alcohol is not permitted unless under a Venue Hire booking.
• Venue Hire bookings: Alcohol is permitted until 9:30 PM.

5.⁠ ⁠Venue Hire (Private Events & Functions)

• Any celebration, party, or gathering must be booked under the Stay & Venue Hire option.
• Misrepresentation of an event as accommodation-only will result in penalties and cancellation.
• A R2,000 refundable security deposit is required before check-in. Refunds are processed within 48 hours if:
• No damage has occurred
• No excessive cleaning is required
• No rules were breached
• All external guests vacated by 9:30 PM
• External guests must leave the property by 9:30 PM. Only registered, paying guests may remain overnight.
• No kitchen cooking during events. Braai area, fridge, and microwave are available.

6.⁠ ⁠Smoking Policy

• Strictly no smoking inside rooms or indoor areas (including vapes/hubbly).
• Smoking is permitted outdoors only, not inside the pool area.
• Dispose of cigarette butts and waste responsibly.

7.⁠ ⁠Pool & Safety

• Use of pool is at guests’ own risk.
• Tiles may be slippery — exercise caution.
• No drinking inside the pool.
• Children under 12 must always be supervised.

8.⁠ ⁠Visitors & Guests

• Only registered, paying guests are allowed on the property.
• Unauthorized visitors will result in fines or immediate eviction.
• Visitors (if approved) may incur an additional fee — arrangements must be made in advance.

9.⁠ ⁠Damages, Deposits & Liability

• Guests are responsible for any damage, broken/missing items, or excessive cleaning costs.
• Security deposits may be required for groups or venue hire.
• Vehicles are parked at owners’ risk.
• The Guesthouse accepts no responsibility for personal injury, theft, or loss of property.

10.⁠ ⁠Water & Electricity Use

• Please help us conserve resources.
• Keep showers short and consider morning showers so hot water is available for all.
• Switch off lights and appliances when not in use.

11.⁠ ⁠Cancellations

• Cancellations must be made at least 48 hours before check-in.

🌿 Our Promise

While these rules protect everyone’s comfort and safety, you are welcome to enjoy all our shared facilities during your stay — take a refreshing swim, relax in the garden, have a braai with friends or family, or unwind in your room. Our goal is to give you the freedom to relax in a clean, safe, and welcoming space.